RETURNS & REFUNDS


At Wisemed™, we want you to be completely satisfied with your purchase. Each order undergoes careful packaging and individual quality control checks before shipment. Customer satisfaction is central to our commitment, and this is evident in our Returns & Refunds Policy.

We are dedicated to providing products that alleviate your discomfort and enhance your quality of life. We stand by the effectiveness of our products, which is why we offer a 90-day money-back guarantee.


HOW CAN YOU REACH US?


Our Customer Service team is available around the clock and will respond within 24 hours. You can reach them at: support@wisemed-us.com

To expedite the process, please ensure that you provide the following information clearly:
1. Your order number
2. Details of your issue/concern
3. The email address (along with your first and last name) used during the purchase.

Our team will promptly address your inquiry within 24 hours.
Additionally, please be cautious of companies impersonating Wisemed™. If you have placed an order and cannot locate the order ID in our system, it is likely that it was placed with a fraudulent entity posing as Wisemed™.


AM I ELIGIBLE FOR RETURNS?


When you make a purchase with Wisemed™, you can rest assured knowing that our products are backed by a 90-Day Money Back Guarantee. You have the option to return your products within this 90-day period covered by our guarantee.

To initiate a return, please follow these steps:
1. Contact our support team at support@wisemed-us.com
2. Follow the instructions provided by our support specialist
3. Upon approval, you will receive a confirmation email outlining the return shipping instructions.


WHAT SHOULD I DO IF I RECEIVED A DAMAGED ITEM?


If your purchased product arrives damaged, please notify us via email within 7 days of the delivery date. Include a brief description and attach a video or picture showcasing the damage. We will promptly arrange for a replacement.

To expedite the process, kindly ensure your email to our Customer Service team follows this format:
• Subject line: Damaged or Defective Product
• Order number:
• Full name:
• Detailed description of the item's fault or damage
• Photo or preferably a video demonstrating the defect
• Original email used for the purchase


MY PRODUCT IS MISSING IN TRANSIT OR HAS BEEN STOLEN


If you opted for Insured Shipping to safeguard against theft and lost items during transit, we will promptly arrange a replacement for you.

To expedite the process, kindly ensure your email to our Customer Service team follows this format:
• Subject line: Stolen or Lost in Transit Order with Insured Shipping
• Order number:
• Full name:
• Contact email address:

Our team will swiftly initiate a replacement for your order.


MY ORDER IS MISSING IN TRANSIT OR HAS BEEN STOLEN, AND I DID NOT CHOOSE INSURED SHIPPING


We recommend contacting your local postal service or carrier to report the issue. While we cannot guarantee a full refund or replacement for lost or stolen items without insured shipping, we will assist you to the best of our ability.


HOW TO SHIP BACK ITEMS?


For detailed instructions on returning products, please refer to the email you received after initiating the return request.

• We do not offer pre-paid return labels at this time.
• You will need to cover the shipping costs for returning your item.
• DO NOT send the product back to the address listed on the package or without consultating our team.
• Returning items to the address on the package may result in us not receiving your return and being unable to process your refund.


I PROVIDED AN INCORRECT ADDRESS DURING CHECKOUT


It's essential to accurately enter your full address during checkout to avoid potential delivery issues.
Wisemed™ is not liable for packages confirmed as delivered to the address provided at checkout, even if they are subsequently lost or stolen. If you suspect a delivery problem, please contact us. 

We will confirm delivery details, including the delivery address, date, tracking information, and shipping carrier, to assist you in your investigation. As emphasized, please ensure the accuracy of your delivery address, as we cannot be held responsible for lost packages due to address errors.


WHAT ARE MY REFUND OPTIONS?


You have the following refund options available:

• Refund to the original payment method
• Refund as store credit (if applicable)


HOW LONG DOES IT TAKE TO RECEIVE MY REFUND?


Upon receiving and inspecting your returned item, we will send you an email to confirm its arrival. Subsequently, we will notify you regarding the approval or rejection of your refund request.
If approved, your refund will be processed, and the credit will be automatically applied to your credit card or original method of payment within a specified number of days.
Please ensure that returned items are in good working condition, and include all manuals and accessories to facilitate the refund process.


DELAYED OR MISSING REFUNDS


If you haven't received your refund yet, please take the following steps to address the issue:

• Double-check your bank account to confirm that the refund has not been processed.
• Contact your credit card company, as refunds may take some time to reflect on your statement.
• Reach out to your bank, as there may be a processing period before the refund is finalized.


WHAT IF I HAVE ADDITIONAL QUESTIONS?


If you have any further questions, concerns, or need assistance regarding your order, returns, refunds, or any other inquiries, please don’t hesitate to reach out to our dedicated customer support team.

Contact us directly at: support@wisemed-us.com

Our team is available to support you and ensure your experience with us is smooth, seamless, and satisfactory. Thank you for choosing Wisemed™!