This Privacy Policy describes how Wisemed (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.wisemed-us.com (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to any individual who interacts with our Services, whether as a customer, visitor, or user.
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use or access the Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal obligations, or operational requirements. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
2. Information We Collect
We collect personal information to provide, operate, maintain, improve, and protect our Services. The information we collect may vary depending on how you interact with our platform, the features you use, and the services you request. This information helps us deliver a better user experience, enhance security, communicate with you effectively, comply with legal obligations, and support the overall functionality and performance of our Services.
Order information: Products purchased, payment confirmation, shipping details, order history
Account information: Login credentials and account preferences (if applicable)
Shopping activity: Items viewed, added to cart, or saved
Customer support: Information you provide when contacting our support team
Payment information is processed securely by third-party payment providers. We do not store full payment card details.
4. Automatically Collected Information
When you access or interact with our Site, we may automatically collect certain technical and usage information through cookies, analytics tools, and similar tracking technologies, including:
IP address
Device type and browser type
Time zone and approximate location
Usage data (pages visited, interactions, time spent)
For more information on cookies used by our Shopify-powered store, please refer to Shopify’s Cookie Policy.
5. Information from Third Parties
We may receive personal information from trusted third parties, including:
Shopify Inc. (e-commerce platform)
Payment processors
Shipping and logistics partners (e.g., DHL, FedEx)
Analytics and marketing partners
All third-party data is processed in accordance with this Privacy Policy and applicable laws.
6. How We Share Information
We may share your personal information with:
Service providers supporting payments, shipping, analytics, marketing, and IT
Affiliates and partners involved in operating our Services
Authorities when required by law or to protect legal rights
Successors in the event of a merger, acquisition, or sale
We do not sell personal data. Limited data may be shared with advertising partners to improve performance, in compliance with applicable laws.
7. Optional Tools
We may provide access to third-party tools provided “as is” and “as available” without warranties or endorsements.
Any use of optional tools is at your own risk and discretion.
8. Third-Party Links
By submitting comments or content, you agree that we may use them without restriction or compensation. We reserve the right to remove any content that is unlawful, offensive, or violates these Terms. You are solely responsible for the accuracy and legality of your submissions.
9. EU / EEA Privacy Rights, Complaints, and Appeals (GDPR)
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with a supervisory authority
10. US Privacy Rights, Complaints, and Appeals (State Privacy Laws)
Depending on your state of residence (e.g., California, Virginia, Colorado), you may have the right to:
Access and receive a copy of your data
Request deletion or correction
Opt out of certain data sharing for targeted advertising
To exercise any rights, contact support@wisemed-us.com.
We may verify your identity before responding.
11. Children’s Privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect or process personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.
12. International Data Transfers
Wisemed is established in the European Union.
Some service providers and customer support operations are located in the United States.
Where personal data is transferred outside the EU/EEA, we rely on appropriate safeguards such as EU Standard Contractual Clauses or other lawful transfer mechanisms.
13. Contact Information
Questions about these Terms should be sent to:
Email: support@wisemed-us.com
Choosing a selection results in a full page refresh.
