At Wisemed™, our aim is to provide you with the best possible service and ensure the safe and timely delivery of your order. If you have any questions about our shipping policy or need further information, please feel free to contact us. We are here to help!

Our standard processing time spans from 24 to 72 hours. This window allows our dedicated team to meticulously handle and prepare each order with precision and care.

We prioritize efficiency while maintaining our commitment to quality, ensuring that your items are meticulously inspected and packaged before shipment. We appreciate your understanding and patience as we strive to deliver your order promptly and professionally.

USA: 3-9 Days

CANADA: 3-9 Days

NEW ZEALAND: 3-9 Days

UK: 5-10 Days

AUSTRALIA: 5-10 Days

EUROPE: 5-15 Days

We offer you totally free worldwide shipping. We strive to keep things straightforward and transparent, offering our customers a hassle-free experience without any hidden fees. That's how we prefer it, and that's how we aim to serve you.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your product(s).

Wisemed™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Upon inquiry, Wisemed™ will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. As mentioned, please make sure to enter the correct delivery address, we can not be responsible for lost packages due to incorrect address.

Occasionally, delivery times may extend beyond the usual shipping estimates mentioned earlier. Factors beyond our control, like international customs processing, holidays, or severe weather conditions, could contribute to shipping delays.

If your package is significantly delayed, please reach out to us, and we'll collaborate with you to address the situation promptly.

If you have any further questions, concerns, or need assistance regarding your order, shipping, or any other inquiries, please don’t hesitate to reach out to our dedicated customer support team.

Contact us directly at: support@wisemed-us.com

Our team is available to support you and ensure your experience with us is smooth, seamless, and satisfactory. Thank you for choosing Wisemed™!