Shipping Policy

At Wisemed, we believe great products deserve great delivery.
That’s why every order includes complimentary worldwide shipping, powered by reliable global couriers and local partners for the smoothest experience possible.

Processing Time

Orders are typically processed within 48 hours of purchase (Monday–Friday), excluding weekends and public holidays.
During high-volume periods — such as promotions, holidays, or new product launches — processing times may extend slightly.
We’ll always notify you via email if any delay occurs.

Shipping Methods

We work with trusted global shipping carrier and select local delivery partners to ensure fast, secure delivery worldwide.
We currently offer:
Standard International Shipping
Your order will automatically ship via the fastest and most reliable method available for your location.

Shipping Rates

All Wisemed orders include free worldwide shipping. No hidden costs or handling fees.
For customers in the United States, applicable sales tax will be calculated and added at checkout on top of the listed product price.
For international orders, import duties, taxes, or customs fees (if applicable in your country) are not included in the product price and remain the customer’s responsibility.
These charges are set by your local customs authority and are beyond our control.

Delivery Times

Average delivery times (after dispatch) are:

United States: 3-9 business days
Canada: 3-9 business days
Australia / New Zealand: 3-9 business days
United Kingdom: 7-10 business days
Asia: 7-10 business days
Europe: 7-10 business days
Rest of the World: 12-15 business days

Please note: delivery times are estimates. Unexpected factors such as customs clearance, local courier delays, or severe weather may cause slight variations.

Tracking Your Order

Once your order has been shipped, you’ll receive a confirmation email with tracking details. You can track your package in real time and follow its journey all the way to your doorstep.

Change of Address

Need to update your shipping address?
Contact support@wisemed-us.com as soon as possible after placing your order.
We’ll do our best to update it before dispatch, but once the parcel has shipped, address changes can’t be guaranteed.

Order Cancellations & Modifications

We process orders quickly to ensure fast delivery. If you need to cancel or make changes to your order, please email support@wisemed-us.com within 2 hours of placing your order.
After this timeframe, your order may already be processed or shipped and can no longer be modified or canceled. 

Missing, Lost, or Stolen Packages

If your tracking shows your order as delivered but you have not received it, contact us immediately at support@wisemed-us.com with your order number.
We will open an investigation with the shipping carrier and work toward a suitable resolution, including a replacement or refund when applicable. Please allow up to 21 days for the investigation process to be completed.We’ll review the issue with the carrier and help resolve it promptly.

Damaged Shipments

If your order appears damaged, please contact us immediately at support@wisemed-us.com with your order number.
We’ll review the issue with the carrier and help resolve it promptly.

Need Assistance?

For any shipping questions, tracking assistance, or delivery concerns, our support team is always happy to help. Please contact us at support@wisemed-us.com
We’re here every step of the way to make your experience seamless.