Frequently Asked Questions

About Wisemed

Product Details

Pricing & Fees

Shipping & Delivery

Returns & Warranty

Why Choose Wisemed?

Because your shoulders deserve a little relief. Wisemed Shoulder Massager combines gentle heat and soothing massage to help ease everyday tension, relax tired muscles, and help you feel better after a long day.

What Is The 100-Day Risk-Free Trial?

We want you to feel completely confident in your purchase. That's why every Wisemed Shoulder Massager comes with a 100-day risk-free trial. If you're not completely satisfied for any reason, simply contact our support team.

Does The Wisemed Shoulder Massager Come With A Warranty?

Yes. Every Wisemed Shoulder Massager comes with a lifetime warranty, giving you added peace of mind and long-term confidence in your purchase.

How Does The Wisemed Shoulder Massager Work?

The Wisemed Shoulder Massager combines soothing heat and gentle vibration to help relax tight, tired muscles and ease everyday shoulder tension. 

Simply wrap it around your shoulder, choose your preferred massage mode and heat level, and let it do the work while you relax.

Is The Wisemed Shoulder Massager Safe To Use?

Yes. The Wisemed Shoulder Massager is designed for safe and comfortable everyday use, with adjustable heat and vibration levels so you can find the setting that feels right for you. 

It’s also manufactured in an FDA-registered facility, giving you added confidence that the product is made with strict quality and safety standards in mind.

How Hot Does The Shoulder Massager Get?

The Wisemed Shoulder Massager offers 3 adjustable heat levels, so you can choose the amount of warmth that feels most comfortable for you.

The available settings are:

Level 1: 40–50°C (104–122°F) — Gentle warmth for everyday relaxation, tension, and stiffness.
Level 2: 50–60°C (122–140°F) — Moderate heat to help soothe soreness and relax muscles.
Level 3: 60–75°C (140–167°F) — Higher heat for deeper relaxation and more persistent shoulder tension.

You can adjust the heat depending on how your shoulders feel and what is most comfortable for you.

Can I Adjust The Massage Intensity?

Yes. The Wisemed Shoulder Massager comes with 3 different vibration modes, allowing you to customize your massage experience.

Whether you prefer a gentler vibration for relaxation or a stronger setting when your shoulders feel particularly tense, you can choose the mode that feels best for you. The adjustable settings make it easy to personalize your massage instead of relying on just one fixed intensity.

Is The Wisemed Shoulder Massager Comfortable To Wear?

The Wisemed Shoulder Massager is designed to sit comfortably around your shoulder while you relax. 
Its adjustable straps allow you to secure the massager in place and find a fit that feels comfortable for you.

Simply attach the extension strap to the buckle and adjust it until the massager feels secure without being too tight.

How Long Should I Use The Shoulder Massager?

For a simple relaxation session, you can use the Wisemed Shoulder Massager for around 15 minutes at a time.

Can I Use The Wisemed Shoulder Massager Every Day?

The Wisemed Shoulder Massager is designed to fit easily into your everyday wellness routine. For best results, we recommend using it twice a day for 15 minutes per session.

You can use it whenever your shoulders feel tired, stiff, or tense and you want some extra comfort and relaxation.

Will The Wisemed Shoulder Massager Fit Both Shoulders?

Yes. The Wisemed Shoulder Massager is designed to be used on either shoulder. The adjustable straps help you secure it comfortably in place, so you can use it on your left or right shoulder depending on where you need relief.

How Often Do I Need To Charge The Wisemed Shoulder Massager?

The Wisemed Shoulder Massager has a rechargeable battery that lasts up to 15 hours per charge.

Simply connect it to the included charging cable and fully charge it before use. With regular use of 2–3 sessions per day, you can enjoy multiple massage sessions between charges.

Are There Any Hidden Fees?

No. There are no hidden fees or unexpected handling charges. The price you see at checkout is the price you pay.

Are There Any Monthly Fees?

No. The Wisemed Shoulder Massager is a one-time purchase. There are no monthly fees, subscriptions, or recurring charges.

What Payment Methods Do You Accept?

We accept a variety of secure payment methods, including: 
  • PayPal, 
  • American Express, 
  • Apple Pay, 
  • Google Pay, 
  • Visa, 
  • Mastercard, 
  • JCB, 
  • Discover, 
  • and other major cards. 

Simply choose your preferred payment method at checkout.

When will I receive my order?

We ship orders worldwide, and delivery times can vary depending on your location. 

Average delivery times after dispatch are:

United States: 4–9 business days
Canada: 4–9 business days
Australia / New Zealand: 4–9 business days
United Kingdom: 7–10 business days
Asia: 7–10 business days
Europe: 7–10 business days
Rest of the World: 12–15 business days

Do you offer free shipping?

Yes. We offer free worldwide shipping on Wisemed Shoulder Massager orders, so you don’t have to worry about paying extra for standard shipping.

How long does it take to process my order?

Orders are typically processed within 48 hours (Monday–Friday). Processing may take slightly longer during holidays or busy sales periods.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery.

Can I change my shipping address?

Yes, if your order hasn't shipped yet. Contact support@wisemed-us.com as soon as possible, and we'll do our best to update your address.

Can I cancel or modify my order?

Please contact support@wisemed-us.com within 2 hours of placing your order. After that, changes or cancellations may no longer be possible.

What if I received a defective product?

If your Wisemed Shoulder Massager arrives damaged or isn’t working as expected, please contact us at support@wisemed-us.com as soon as possible. 

We’ll be happy to help you with the next steps and find the best solution for you.

What if I want to return my order?

No problem. We offer a 100-day risk-free trial, giving you time to try the Wisemed Shoulder Massager and decide if it’s right for you. 

If you’d like to return your order, simply contact us at support@wisemed-us.com and we’ll guide you through the return process.

What kind of warranty does Wisemed offer?

All Wisemed products are covered by a lifetime warranty.

How do I start a return?

To start a return, simply contact us at support@wisemed-us.com  with your order details. 
Our support team will provide you with the instructions you need and help make the process as simple as possible.

When will I receive my refund?

Once your return is received and approved, refunds are issued to your original payment method within 7–10 business days.

Any more questions we haven’t already answered?

We will answer any questions you have, don’t hesitate to contact us immediately. We will reply you within 24 hours.